Shipping policy
Shipping Policy
1. Order Processing Time
We aim to process and dispatch all orders within two business days of receiving your order. Orders placed after midday or on weekends/public holidays will be processed the following business day. If there is a delay in processing your order due to high demand or unforeseen circumstances, you will be notified as soon as possible.
2. Shipping Methods & Rates
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on the spend, weight, size, and destination of your order. Our available shipping methods include:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as adverse weather conditions or courier issues.
3. Shipping Locations
Currently, we only ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time. We hope to expand our shipping options in the future and will notify our customers accordingly.
4. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.
5. Shipping Delays
While we strive to ensure that your order reaches you on time, delays can occasionally occur due to factors outside of our control. If you experience a delay or are unable to track your order, please contact us at info@highflyinghospitalitysupplies.co.uk and we will assist you promptly.
6. Lost or Damaged Items
If your order arrives damaged or you believe it has been lost in transit, please contact us immediately at info@highflyinghospitalitysupplies.co.uk. We will work with our courier partners to resolve the issue. Claims for lost or damaged items must be made within two days of delivery. If a replacement or refund is necessary, we will guide you through the process.
7. Returns and Exchanges
If you are not completely satisfied with your purchase, please review our Returns & Exchanges policy, available on our website, for more information on how to return or exchange your items. Please note that customers are responsible for the return shipping costs unless the product is faulty or damaged.
8. Customs & Import Duties
As we only ship within the UK, no customs duties or import taxes apply. For international orders, any applicable customs fees are the responsibility of the buyer.
9. Changes to This Shipping Policy
We reserve the right to update or amend this shipping policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with an order, please don’t hesitate to contact our customer support team at info@highflyinghospitalitysupplies.co.uk
We’re here to help!